Let’s start with retail. When was the last time you had a good shopping experience? The last one in recent history was when Porco went clothes shopping with his Mom. Now Porco’s Mom (hereinafter known as the “PM”) does not buy expensive clothes so Porco was surprised by the attention and service that the PM got in a shop in Raffles City for what was a mid-priced, mid-range item of clothing. Thing was, all the sales staff in the shop were from the PRC.
What Porco really hates is the service in expensive shops – like the high end stationery shop he had to go to the following day. Sure, he was pigging it in his scruffy Sunday sloppies but that was no reason for the ladies in the shop to treat him like mud. So the service you get depends on how you are dressed.
Worse of all, they did not know their product. Now Porco does not expect sales people in a stationery shop to behave like engravers or paper craftsmen but they should at least know what can be done with an order and what alternative are available. And how quickly things can be done.
Back to clothes – Porco really likes shopping at retail outlet malls in the US and Europe. It’s good stuff at low prices, it may be last year’s fashion but they pile them high and sell them quick. Nobody is under any illusion as to why you are there and best of all, the sales staff tend to leave you alone.